Online Training
Course Catalog
Training is one of the most important investments you can make in your business, and your future. The best technicians, sales and business people are life-long learners. The technician who’s up to speed on the latest industry technology earns a customer’s loyalty. A salesperson who sells an extra unit per week can bring in an extra six figures in annual profit. Business owners and office staff who take the time to enhance their own knowledge and skills will create a thriving, growing workplace.
HVAC Learning Solutions offers hundreds of online courses, designed to help you hone your skills, expand you knowledge and excel in your field. With 24/7 access to the Learning Center, you can set your own learning schedule.
Courses are organized by job role: Technical, Sales and Business. Access them from the Learning Center, 24/7.
Technical Catalog
- XC21/ XP19 Cooling
- CBX40 Sales Training
- EL296V Features and Benefits for the Dealer
- SLP98V and SL280V Sales Training
- Healthy Climate Bypass and Power Humidifiers
- Healthy Climate MERV 16 Media Air Cleaner
- Humiditrol Whole Home Dehumidifier System
- Airflow
- Achieving Proper Airflow in Retrofit Applications
- Airflow and Static Pressure
- Calculating Operating Costs Using the SEER-AFUE Calculators
- Calculating CFM
- Capturing Air Flow Measurements
- Checking and Sealing Ductwork
- Fundamentals of Air Measurement
- How to Profit from Ventilation, Part 1: Selling & Selecting Ventilation Equipment
- How to Profit from Ventilation, Part 2: Designing the System
- How to Profit from Ventilation, Part 3: Installing the System
- Measuring CFM in the Field
- Psychrometric Chart Applications
- What the Fan Laws Can Do for You
- Zoned System Designs
- Commerical
- Introduction to Economizers-Commercial
- Using Enthalpy Controls for Efficiency Energence
- Controls
- Electronic Controls Made Easy
- Cooling
- Brazing and Leak Testing R-410A Systems
- Brazing Refrigerant Lines
- Sizing and Layout of Refrigerant Lines
- Calculating CFM
- Calculating Operating Costs Using the SEER-AFUE Calculators
- Evacuation & Dehydration
- Sizing and Layout of Refrigerant Lines
- Electrical
- Basic Electric Motors
- Checking Electric Motors
- Checking Capacitors
- Electrical Troubleshooting Made Easy
- Electrical Troubleshooting Series 1 – Air Conditioning
- Electrical Troubleshooting Series 2 – Gas Furnaces
- Electricity at Work
- Inside Circuits
- Schematics
- Heat Pumps
- Heat Pump Operation
- Heat Pump Charging and Troubleshooting
- Heat Pump Defrost Controls
- Troubleshooting Heat Pump Systems
- Heating
- Combustion Efficiency Testing
- Differential Pressure Controls in Gas Furnaces
- Electrical Troubleshooting Series 2 – Gas Furnaces
- Dual Fuel Comfort Systems
- Gas Valves
- Residential Start-Up of Natural Draft Furnaces
- HVAC Basic
- HVAC Essentials – In Introduction to AC Equipment
- Dual Fuel Comfort Systems
- Electronic Controls Made Easy
- How to Control Costs
- Quality Systems, Models, and Theories
- Welding Operation Control Procedures
- Indoor Air Quality
- Adding Fresh Air to Residential Systems
- Components of Total Comfort
- Controlling Humidity for Comfort
- Filters – Facts and Fables
- Understanding Psychrometrics
- Installation
- Commissioning the Residential System – Part 1: A/C
- Commissioning the Residential System – Part 2: Gas Furnaces
- Installing and Servicing HVAC for Quiet Operation
- Installing and Servicing Residential AC for Efficient Operation
- Quality Installation: Air Distribution
- Quality Installation: Electrical
- Quality Installation: Refrigeration, Part 1
- Quality Installation: Refrigeration, Part 2
- Quality Installation: Gas Heat, Part 1
- Quality Installation: Gas Heat, Part 2
- Installation, Cooling and Heating
- Maintenance
- Checking Capacitors
- Checking Electric Motors
- Using the Superheat, Subcooling, and Approach Methods
- Diagnosing Control Boards
- Heat Exchanger Inspections
- HVAC Essentials – An Introduction to AC Equipment
- Metering Devices
- Meters and Measurements
- Practical Guide to Quality HVAC Maintenance
- Troubleshooting TEVs
- Two-Stage Cooling and Heating System Control
- TXVs: Operation & Troubleshooting
- Understanding and Checking TXVs
- Using Manifold Gauges as a Diagnostic Tool
- Maintenance, Airflow
- Troubleshooting Duct Systems
- Troubleshooting Duct Systems
- Maintenance, Commercial
- Commercial Service Maintenance
- Maintenance, Compressors
- Causes of Compressor Failures
- Compressor Changeout
- Compressor Change-Out Procedure
- Compressor Diagnostics
- Maintenance, Cooling
- Checking Two-Stage Cooling
- Lennox Charge Adjustment Simulation
- Servicing R-410A A/C Units
- Simulacion Lennox: Carga de Refrigerante (Spanish)
- Summer Pre-Season Maintenance
- Superheat and Subcooling
- Unidades de Mantenimiento del A/C de R-410A (Spanish)
- Using the Superheat, Subcooling, and Approach Methods
- Maintenance, Electrical
- A/C Electrical Troubleshooting
- Localizacion y Resolucion de Fallas Electricas A/C
- Maintenance, Heat Pump
- Heat Pump Charging and Troubleshooting
- Maintenance, Heating
- Checking Two-Stage Heating
- Lennox Furnace Heat Exchanger Inspection
- Spark Ignition
- System Setup for ECM Variable Speed Blowers
- Testing and Troubleshooting Furnace Pressure Switches
- Winter Pre-Season Maintenance Part 1
- Winter Pre-Season Maintenance Part 2
- NATEPreparing for the NATE Exam
- Safety
- Accident Investigation and Reporting
- Asbestos
- Back Safety and Injury Prevention
- Basics: Electrical Safety
- Basics: Electrical Safety (Spanish)
- Basics: Lockout/Tagout Safety
- Basics: Lockout/Tagout Safety (Spanish)
- Electrical Safety
- Technician Safety on the Jobsite
- Workplace Safety Orientation
Sales Catalog
- Crafting Sales Strategies
- Developing a Customer-focused Sales Approach
- Essential Selling Skills: Closing the Sale
- Essential Selling Skills: Mastering Cold Calling
- Essential Selling Skills: Qualifying Sales Prospects
- Introduction to Sales
- Selling to Key Players
- Solution Selling: Creating New Opportunities
- Solution Selling: Mastering the Essentials
- Solution Selling: Meeting an Active Need
- Storming: Developing and Leading Your Sales Team
- Strategic Sales Planning
- Trade Show Marketing – Planning Ahead
- Using Blogs to Attract Customers
- Using Online Strategies to Accelerate Sales Performance
- Using Persuasion Techniques to Boost Sales
- Using Web Analytics to Increase Sales
- A Changing Consumer
- The Retailing Model
- The Company Brand and Creating Scarcity
- Working within the Sales Culture of Your Organization
- Energizing the Team – Module 1: Discovering Your Customer’s Implicit Needs
- Energizing the Team – Module 2: Selling the Value of Your Tiered Offerings
- Energizing the Team – Module 3: Building Your Credibility Book
- Energizing the Team – Module 4: Closing & Handling Objections
- Financing: The Ultimate Competitive Advantage
- How to Sell When Customers Aren’t Buying
- Increasing Choice-Product Positioning
- Selling Up Using Financing
- Selling Variable Capacity & Two Stage
- Gaining Customer Trust and Confidence
- Energizing the Team – Module 1: Discovering Your Customer’s Implicit Needs
- Energizing the Team – Module 2: Selling the Value of Your Tiered Offerings
- Energizing the Team – Module 3: Building Your Credibility Book
- Energizing the Team – Module 4: Closing & Handling Objections
- Lead Tracking – Module 3: Managing Technician Sales Leads
- Lead Tracking – Module 4: Home Show Techniques and Leads
Business Catalog
- Advertising Costs, PR Pays
- Designing Products to Fit the Channel
- Don’t Only Go for the Big Fish
- Preparing for Organizational Change
- Preparing for Successful Sales
- Pricing Strategy
- The Balance Sheet
- Techniques for Communicating Effectively with Senior Executives
- Building Profitable Customer Relationships
- Creating and Sustaining a Customer-focused Organization
- Customer Service Confrontation and Conflict
- Customer Service Fundamentals: Building Rapport in Customer Relationships
- Customer Service in the Field
- Customer Service over the Phone
- Customer-focused Interaction
- Developing Strong Customer Relationships
- Developing Your Customer Focus
- Identifying and Managing Customer Expectations
- Internal Customer Service
- Shaping the Direction of Customer Service in Your Organization
- Creating a Compelling Job Description
- First Steps for Turning Around a Performance Problem
- Guarding Against Interviewing Biases
- Hiring a New Employee
- Performance Payout Plans
- Preparing to Communicate Effectively at the ‘C’ Level
- Preventing High Turnover Rates: How to Keep The Best
- Preventing Problem Performance
- Recognizing and Diagnosing Problem Performance
- Screening Applicants for Emotional Intelligence
- The Ethics of Gift Giving
- The Etiquette of Cross-cultural Gift Giving
- Using Progressive Discipline to Correct Problem Performance
- 10 Ways to Avoid Losing a Customer
- Aligning Performance to Key Indicators
- Creating Financial Structure (Departmentalizing)
- Gaining Customer Trust and Confidence
- HVAC Marketing Tips and Techniques
- Professionalism in Service
- Premier Assurance Program for Dave Lennox Premier Dealers
- Interviewing & Hiring
- Conducting Interviews: Asking the Right Questions
- Maintenance Agreements
- CompleteCarePlus – Your Guide to Building Customer Loyalty and Maximizing Profits
Service Management Catalog
Sales Management Catalog
Office Catalog
READY TO GET STARTED?
GETTING HVAC CERTIFIED IS EASIER THAN YOU THINK!
Get NATE credit for your Learning Solutions training hours.
And we’ll send the hours you earn directly to NATE on your behalf.
It’s simple. Register your NATE I.D. with us, make sure you’re logged into your lennoxpros.com page, click here, and follow the instructions on the page.